Fast Fact Friday: Contact Hours, Illegality Pulls, and PIN Submitting
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The TWU Local 556 Education Committee’s “Hot Topic” emails and Fast Fact Fridays tackle real-life Member questions pertinent and relevant to our Flight Attendant lives at this moment. This week’s most-asked questions of our Committee, the Grievance Team, and other Union representatives involved often referenced sections of our Contract – Article 8 (Hours of Service), Article 10.10 (Overlap), and Article 32.5 (Personal Illness Note). Let’s take a look at what other Flight Attendants are wondering… because you may be wondering about it too!
30-Second Review
- Fast Fact Friday: Hot Topics #3 – Week of April 13-17, 2026
- In Our Contract
- Question from a Member
- Illegality Pulls
- Owed Union Dues
- Contacting TWU Local 556
Fast Fact Friday
Hot Topics #3: Week of April 13-17, 2026
Our TWU Local 556 Education Committee answers many questions about a wide array of topics. Once a month, instead of focusing on a singular topic, our Fast Fact Friday will contain real Member questions. This month’s “Hot Topics” Fast Fact Friday will cover lots of different topics from multiple articles in our Contract, including: Article 8 (Official Clock), Article 10 (Overlap: Reserve to Lineholder and New Domicile), and Article 32 (PIN Black Out dates and Single Continuous Occurrence of Illness).
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In Our Contract
Multiple Topics
This week’s FFF covers multiple topics from many articles in our Contract! Below you’ll find links to all referenced Contract articles from this week’s TWU Local 556 Education Committee resource. Instead of providing individual links to Articles 8, 10, and 32, click the button below to check out the searchable Pink Contract document on our TWU Local 556 website.
Did you know that there is a searchable Pink Contract on our TWU556 Connect app as well? It’s handy and easy to use! Make sure you have it available on all your electronic devices for quick reference, including your work iEFB.
Question from a Member
Question: “I am on JPR. Do I need to answer or return a call from Crew Scheduling outside of my designated shift hours?”
Answer: When on Reserve, you are only liable to answer or return a call from Crew Scheduling when contacted during your designated contact/shift hours. On JPR, this means you are only required to answer or return a call between the hours of 1000 Local Time and 2200 Local Time. Outside your designated contact hours and during an overnight, you are not required to be available to Crew Scheduling.
Illegality Pulls
When a Flight Attendant adjusts their schedule to allow for a domicile break of less than eleven and one-half (11:30) hours, the required adjustments will depend on the length of the delay. (Article 8.6.B)
- If the first pairing is one (1) hour or more late, they will be adjusted back to the original amount of time the Flight Attendant gave themselves between the two pairings. This adjustment will not result in a loss of pay.
Keep in Mind: Our rest period cannot be less than the FAR required ten (10) hours. - If the first pairing is less than one (1) hour late, no adjustment is needed.
Keep in Mind: Our domicile break is calculated from the end of the debrief for the first assignment to the check-in for the second assignment.
Owed Union Dues
If a Member owes Union dues outside of the normal monthly payroll deduction, you will need to submit a standalone payment. Unfortunately, Southwest Airlines cannot payroll-deduct for past-month’s outstanding dues. You can pay your past-due dues on the TWU Local 556 website.
Contacting TWU Local 556
The TWU Local 556 Office is also available by phone, Monday through Friday from 0800–1800 Central Time, at (214) 640-4300.
Website & TWU556 Connect App
We have made a searchable electronic version of our new Pink Contract available on the TWU Local 556 Website. This version is both searchable and able to be downloaded.
Our Pink Contract is also available in the Library section of the TWU 556 Connect App. If you do not have the TWU 556 Connect App, you can download it from the Apple App Store or the Google Play Store.
The Education Committee is available via email at education@staging1.twu556.org.
We also welcome feedback, suggestions, and ideas. Our goal is to make Contract education as inclusive as possible, recognizing that we all learn and retain information differently. Content in this email was provided by the Education Committee Chairperson and Vice Chairperson, in tandem with Education Team Lead Angie Kilbourne.
In Solidarity,
TWU Local 556 Education Committee
Sam Wilkins, Chairperson
Amanda Gauger, Vice-Chairperson
The views contained herein do not necessarily represent those of TWU Local 556 or TWU International. The purpose of this email communication is intended only to educate and inform TWU Local 556 Members. It is not intended to officially establish or clarify past practice, Contract language, or grievance/arbitration positions. It is therefore not to be utilized or relied upon by any person or party as evidence of the Union’s position on any past practices, Contract language, grievances/arbitrations, or any other disputes or issues between TWU Local 556 and Southwest Airlines.